1. Arrival and Departure
The rental period lasts from 15:00 on the day of arrival until 11:00 on the day of departure, unless otherwise stated. If you arrive late or not on the first day of the rental period, this must be agreed upon with the landlord or the person responsible for keys.
2. Payment
25% of the total amount is due at the time of booking, and the remaining balance is due 30 days before arrival. Payments will automatically be charged to your payment card. For bookings made fewer than 30 days before arrival, the full amount is charged at the time of booking.
Arrival information including key and directions will be sent once full payment has been registered. An administration fee of NOK 120 applies to all our holiday homes.
3. Cancellation/Changes
Guests may freely cancel or change their stay no later than 30 days before arrival. Bookings made later than 30 days before arrival are binding, and the guest is 100% financially responsible according to the rental agreement.
All cancellations and changes must be made in writing via email. A cancellation is only valid when confirmed in writing by Norgesbooking AS.
Lack of payment does not constitute a valid cancellation. Cancellations due to illness must be covered by the guest’s travel insurance.
4. Booking/Confirmation
The person or company making the booking is responsible for the entire rental agreement, including all members of the party, and is financially responsible for the full rental amount and any damages.
A booking is binding whether made online, in writing, or verbally. Norgesbooking confirms the rental agreement in writing by email. Changes or cancellations must be made in writing and follow the rules in Section 3 – Cancellation/Changes.
The minimum age to rent is normally 23 years, but some properties may require a higher age.
5. The Holiday Property
The holiday home is rented out as described in the presentation. Seasonal facilities (e.g., boat, outdoor furniture, barbeque) are not always available year-round. Most properties are privately owned, and personal belongings may therefore be present.
Norgesbooking cannot guarantee that the property is heated upon arrival. Snow clearing to the parking area will be provided, but during winter it is recommended to bring snow chains.
Smoking is not permitted in any of Norgesbooking’s holiday properties.
6. Rental Price
What is included in the rental price varies between properties. The presentation and/or the booking process will indicate whether final cleaning is included or must be paid on-site at arrival.
If taxes or fees change, Norgesbooking may adjust the price accordingly.
7. Additional Services
Some holiday homes offer extra services such as bed linen, final cleaning, boat rental, or snowmobile transport. This is specified in the property description. Such extras can be booked together with the property, but if ordered later than two weeks before arrival, availability cannot be guaranteed.
Payment for additional services is either made in cash upon arrival or charged together with the rental amount.
8. Number of Persons
The holiday home is equipped and intended for the number of people stated in the presentation. If more people than this stay in the property without approval from Norgesbooking and the cabin owner, extra costs may be charged to the guest.
Setting up tents, caravans, or similar on the property is not permitted without prior written agreement.
Note that the number of seats in the living room/lounge area may be fewer than the number of beds.
9. Pets
If you bring pets, this must always be reported to Norgesbooking, even if the property allows pets. Only properties marked as “pets allowed” may be used. Violations will incur an additional fee.
Pets must not be on furniture or left alone in the property. Outdoors, dogs must be kept on a leash and droppings must be removed. The guest is liable for any damage caused by pets.
Upon departure, all pet hair must be removed—even if final cleaning is booked or mandatory. In some cases, an extra fee for additional cleaning may apply. A property that does not allow pets is not necessarily allergy-friendly.
10. House Rules
The guest and their party must follow cabin rules and instructions in the property and maintain normal peace and order. The property must be left tidy and cleaned. If final cleaning is booked, the property must still be tidied, rubbish removed, and dishes washed and put away. Outdoor areas must also be tidied at departure. The property must be locked and left without damage.
11. Deficiencies in the Rental Property
Any damages or deficiencies discovered upon arrival must be reported to Norgesbooking’s service phone, +47 40 46 35 00, as soon as possible and no later than 24 hours after arrival. Take photos of the issue. Even if you speak directly with the cabin owner, Norgesbooking must be informed.
The guest must not attempt to fix deficiencies without agreement from Norgesbooking. Instructions for equipment and installations must be followed.
Failure to report damages, deficiencies, or poor cleaning may result in the guest being held responsible, including for issues caused by others. Poor cleaning upon arrival must be reported but does not exempt the guest from cleaning at departure.
Missing facilities not described in the presentation do not entitle the guest to compensation.
Norgesbooking has the right to remedy deficiencies within a reasonable time or offer relocation to a similar property. If the alternative property is more expensive, the guest may have to pay the price difference.
Any claims for compensation are processed only after the stay has ended. The emergency phone cannot handle such claims. Claims must be submitted in writing with documentation (photos/receipts) within one week after departure. Compensation cannot exceed the rental amount.
If the guest leaves the property without notifying Norgesbooking or does not allow for remedies or relocation, no refund or compensation can be claimed.
Failure to meet these requirements may result in the complaint not being processed.
12. Norgesbooking AS as Rental Agent
Norgesbooking AS mediates the rental of holiday homes and is not the owner. If the rental cannot be fulfilled due to circumstances beyond Norgesbooking’s control (e.g., sale of the property, foreclosure, or owner default), the agreement may be cancelled and all paid rent refunded. Norgesbooking will then attempt to offer an alternative and equivalent property.